Official statement about "Stop COVID-19" FDC print run - KEP

Handling

All orders are sent via Registered Mail and tracking number is always provided;
All mail sendings are franked with Kyrgyz Express Post stamps (we affix our stamps on all orders);
Usually the order is shipped within 5 business days after placed through the website;
The average delivery time is around 14 business days but can take up to 25 business days;
The shipping is free regardless the weight and is applied to any destination;
The handling cost is set at 300 KGS regardless the weight and is applied to any destination;
All philatelic products are carefully packed in order to provide a foolproof delivery.

Additional information

In case the order contains pre-ordered items, the entire order will be dispatched once the pre-ordered item is released;
If you want that certain stamp(s) is(are) affixed to the envelope as a franking, add the stamp(s) to the Cart and mark the respective box on the Cart page. Please note that in such case the handling charges will not be deducted. Otherwise the franking method will be chosen at the discretion of our operator;
All claims about the order are accepted up to 3 months after the date of dispatch of the order;
If you have any further questions, please do not hesitate to contact us (kep@stamps.kg).

Official statement about "Stop COVID-19" FDC print run

17 June 2021

Dear friends,
With this message, we would like to make an official statement about the following situation. On December 30, 2020, we issued the "Stop COVID-19" stamp. As usual, we have prepared a first day cover with a print run of 250 copies. Due to the subsequent New Year's holidays, we did not notice how in the early days all the copies were completely sold out (mainly due to a large purchase of a dealer). This is the first time we have encountered such a situation.
Wishing to satisfy the requests of our regular customers, we have reprinted these FDCs, unfortunately, without notifying our customers about it. We apologize for this. In a future situation like this, we will clearly indicate the reprinted envelopes/cards and report their reprinting.
In the nearest future we will notify the main stamp catalogues which include information on FDCs.
If, after reading the above information you would like to return the FDCs mentioned, please write to us at kep@stamps.kg.

Update: The FDCs were reprinted in an amount which was necessary to meet the needs of our regular customers. In this regard, the additional print run will not be published in order to protect commercially sensitive information. No distinctive features were made on additional print run items.

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